Shipping & Returns
Shipping Policy
We strive to ensure your inhaler wristband reaches you as quickly and efficiently as possible. Below, you'll find detailed information about our shipping options, delivery times, and policies.
Shipping Options and Costs
We offer several shipping methods to meet your needs:
Standard Shipping:
- Delivery within 5-7 business days
- Flat rate: $5.99
- Free for orders over $50
Expedited Shipping:
- Delivery within 2-3 business days
- Flat rate: $12.99
Overnight Shipping:
- Delivery by the next business day
- Flat rate: $24.99
International Shipping:
We proudly ship to most countries worldwide. International shipping costs and delivery times vary based on the destination:
Standard International Shipping:
- Delivery within 10-15 business days
- Calculated at checkout
Expedited International Shipping:
- Delivery within 5-10 business days
- Calculated at checkout
Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the customer.
Order Processing
Orders are processed and shipped on business days (Monday through Friday, excluding holidays). Please allow 2-3 business days for order processing. You will receive a confirmation email with a tracking number once your order has been shipped.
Tracking Your Order
After your order is shipped, you will receive a confirmation email with a tracking number. You can track your order on our website's "Track Your Order" page or through the carrier's tracking system.
Undeliverable Packages
In the event that a package is returned to us as undeliverable (due to incorrect address, failed delivery attempts, or refusal of package), we will notify you. You may choose to have the package re-shipped (additional shipping charges may apply) or receive a refund for the product cost only, excluding shipping fees.
Lost or Stolen Packages
Puff On Puff is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, we will confirm delivery to the provided address, date of delivery, tracking information, and shipping carrier information for the customer to investigate.
Delayed Shipments
While we strive to ensure timely delivery, occasional delays may occur due to factors beyond our control, such as weather conditions, carrier delays, or customs processing. If your order is delayed, we will do our best to keep you informed and work to resolve the issue as quickly as possible.
Changes to Shipping Information
If you need to make changes to your shipping address or other details, please contact our customer care team as soon as possible. We will do our best to accommodate your request, but once an order has been processed, we may not be able to make changes.
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Return & Exchange Policy
We want you to be completely satisfied with your purchase. If you're not happy with your inhaler wristband, our simple return and exchange policy is designed to make the process easy and hassle-free.
Return Policy
30-Day Money-Back Guarantee: If you're not satisfied with your purchase, you can return it within 30 days of the delivery date for a full refund.
Condition: Items must be returned in their original condition, unused, and in their original packaging.
Return Shipping: Customers are responsible for return shipping costs unless the item is defective or incorrect.
Exchange Policy
Exchanges: If you need to exchange your inhaler wristband for a different size, you can do so within 30 days of the delivery date.
Condition: Items must be returned in their original condition, unused, and in their original packaging.
Exchange Shipping: We cover the cost of shipping the new item to you, but customers are responsible for return shipping costs.
How to Process a Return or Exchange
1. Contact Us: Email us at support@yourbrand.com to initiate the return or exchange process. Provide your order number and a brief explanation of the reason for the return or exchange.
2. Receive Instructions: Our customer care team will provide you with return instructions and a Return Authorization Number (RAN).
3. Ship the Item: Pack the item securely and include the RAN. Ship the package to the address provided by our customer care team.
4. Refund or Exchange: Once we receive your return, we will process your refund or exchange within 5-7 business days. Refunds will be issued to the original payment method.
Defective or Incorrect Items
If you receive a defective or incorrect item, please contact us immediately. We will provide a prepaid return label and arrange for a replacement or refund at no additional cost to you.
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Contact Us
For any questions or concerns regarding our shipping policy, please contact our customer care team:
Email: support@puffonpace.com
Phone: 1-773-469-2092